Warranty claims and repair

Returning a product to HMS 

Instructions

• Before returning a faulty product to HMS you should first contact HMS technical support to see if they can resolve your issue. If they are unable to resolve your support issue and recommends you to return the product to HMS, you can do this by completing the form below.
  - In urgent situations, or if special shipping arrangements are required please contact HMS claims department directly Email: reclaims@hms.se Phone: +46 35 172999
• You need to obtain a Product Return Number (PRN) otherwise known as Return Material Authorization (RMA) number. You will automatically receive your PRN packaging slip, on completion of the form below. Please print this out and enclose one in the transport and save one copy of it as reference.
• Always pack the products in a physically- and ESD-safe way. Please use the original packaging if possible. Contact us if there are questions regarding suitable packaging material or ESD-protection. See below:
  
  
  

  (Any product return received at HMS with non ESD conform packing will be rejected from verification and physical failure analysis, as HMS is unable to determine if any issues found are related to the customer observation or an ESD event.)

• For more details regarding HMS product returns policy, warranty and costs involved, please click here
• If you need to make a return for commercial reasons or for an ordering error then please click here