Return Material Authorization (RMA) procedure

Returning a product to HMS 

Instructions

• If you want to make a return for commercial reasons (not quality related) or for an ordering error then please  Click here
  
  
• Before returning a faulty product to HMS you should first contact HMS technical support to see if they can resolve your issue. If they are unable to resolve your support issue and recommends you to return the product to HMS, you can do this by logging in to the HMS RMA Portal and register your RMA case.
  
  
• The RMA Portal is in English language only. If you don’t speak English please contact your HMS sales representative or the closest HMS sales office for assistance.

”Note:

Due to summer holidays HMS capacity to handle repair and analysis work is limited from July 2 until August 17. This will extend the RMA handling time. For urgent assistance please call our RMA handling department directly on phone no. +46 35 172999 and we will do our best to support you. Thank you for your understanding.

In case your email address is already registered in our system, please contact returns@hms.se to redeem your personal HMS RMA portal invitation.

Click on below link to open the RMA Portal

HMS RMA Portal

For information on how to use the RMA portal please click on the link below to open the user guide:

HMS RMA portal User  Guide 

In urgent situations, or if special shipping arrangements are required please contact HMS product returns department directly. Email: returns@hms.se Phone: +46 35 172999

• For more details regarding HMS product returns policy, warranty and costs involved, please   Click here